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Home > How We Can Help > Long-Term Care Ombudsman Program

Long-Term Care Ombudsman Program

The Long-Term Care Ombudsman provides information, outreach, and advocacy for individuals living in long-term care residential settings, including nursing homes, adult family homes, and assisted living facilities.

What can an Ombudsman do for you?

  • Listen to complaints concerning the quality of service and resident satisfaction
  • Research and clarify questions raised by residents, customers, facilities and the community
  • Resolve conflicts or misunderstandings between individuals and service providers
  • Help people work together to assure satisfactory service
  • Help consumers with the complaints, grievances or fair hearings;
  • Monitor the implementation of the resolution process;
  • Recommend changes to the consumer or provider on how to avoid future problems.
  • Provide information about community resources, consumer rights and opportunities for involvement in local decision-making processes to consumers.
  • Direct callers to local, regional, and state mental health advocacy organizations, support groups, and qualified providers.

For more information call:

(Clark, Cowlitz, Wahkiakum, Klickitat and Skamania)
Cheryl Cody (360)694-9007
Address: P.O.Box 65216, Vancouver WA, 98665-0008
Fax: (360)693-0330
E-mail address: cherylc@lowercolumbiacap.org

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